Starfish is committed to take action to change unfair and discriminatory practices wherever they occur. The Stafford Social Hub is open and welcomes all individuals as we strive to create a network of groups and activities where everyone feels safe and comfortable.
https://www.staffordshire.gov.uk/Advice-support-and-care-for-adults/reportabuse.aspx
Safeguarding Vulnerable Adults
A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, protect themselves from abuse or from being exploited. They could be vulnerable because they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have some form of illness. Abuse can happen in many ways. It can be physical, verbal, sexual, financial, neglect, discrimination or institutional. In an emergency or where there is severe risk you should inform the First Response Team (FRT) - 0800 131 3126. If it appears that a criminal offence has taken place, the police should be informed immediately on 999.
Complaints ProcedureIf you have a complaint about the service, you can either complain formally or please put a formal complaint in writing to the Project Lead, Emma Gregory at our Connect4 Office. Alternatively, you can contact Starfish CEO Iain Caldwell via our Hartlepool Office on 01429 269303. The response time is within 2 weeks, but complaints will be dealt with immediately where possible. The complaint can go to the Manager or directly to Head Office. The timescale for a written response is within 28 days, and there is an opportunity to appeal.
